Support:  8am to 8pm CST (Monday – Friday) (excluding company holidays)

  • Case Logging

    • Telephone Support

    • Email Support

  • Service maintenance, which includes maintenance releases, enhancements, new versions, additions and modifications to the Service, that it provides to all other customers under support for no additional fee.

  • Bug fixes to bring the Service into substantial conformance with its then current user guide.

  • Trouble Ticket opened – immediate phone call/communication with client

  • Assign developer/engineer to determine and correct the error

  • Reports on the status of the correction communicated by account manager

  • Initiate work to correct the error & communication when complete

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