Privacy Policy

This Privacy Policy governs the manner in which CounterFind collects, uses, maintains and discloses information collected from users (each, a “User”) of the www.counterfind.com website (“Site”). This privacy policy applies to the Site and all products and services offered by CounterFind.

Personal identification information

We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the site, subscribe to the newsletter, respond to a survey, fill out a form, and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, and mailing address. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.

Non-personal identification information

We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service provider’s utilized and other similar information.

Web browser cookies

Our Site may use “cookies” to enhance User experience. User’s web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly.

How we use collected information

CounterFind may collect and use Users personal information for the following purposes:

To improve customer service
Information you provide helps us respond to your customer service requests and support needs more efficiently.
To personalize user experience
We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.
To improve our Site
We may use feedback you provide to improve our products and services.
To process payments
We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.
To share your information with third parties
We may share or sell information with third parties for marketing or other purposes.
To run a promotion, contest, survey or other Site feature
To send Users information they agreed to receive about topics we think will be of interest to them.
To send periodic emails
We may use the email address to send User information and updates. It may also be used to respond to their inquiries, questions, and/or other requests. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.

How we protect your information

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.

Sharing your personal information

We may use third party service providers to help us operate our business and the Site or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes provided that you have given us your permission.

Third party websites

Users may find advertising or other content on our Site that link to the sites and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Site. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our Site, is subject to that website’s own terms and policies.

Advertising

Ads appearing on our site may be delivered to Users by advertising partners, who may set cookies. These cookies allow the ad server to recognize your computer each time they send you an online advertisement to compile non personal identification information about you or others who use your computer. This information allows ad networks to, among other things, deliver targeted advertisements that they believe will be of most interest to you. This privacy policy does not cover the use of cookies by any advertisers.

Google Adsense

Some of the ads may be served by Google. Google’s use of the DART cookie enables it to serve ads to Users based on their visit to our Site and other sites on the Internet. DART uses “non personally identifiable information” and does NOT track personal information about you, such as your name, email address, physical address, etc. You may opt out of the use of the DART cookie by visiting the Google ad and content network privacy policy at http://www.google.com/privacy_ads.html

Changes to this privacy policy

CounterFind has the discretion to update this privacy policy at any time. When we do, we will revise the updated date at the bottom of this page. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

Your acceptance of these terms

By using this Site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.

Contacting us

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at:
CounterFind
www.counterfind.com
www.counterfind.com/contact

This document was last updated on May 24, 2023

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CounterFind Website Privacy Policy

Effective Date: September 7, 2026

CounterFind, Inc. (“CounterFind,” “we,” “us,” or “our”) respects your privacy. This Website Privacy Policy explains how we collect, use, disclose, and protect Personal Information when you visit or interact with our public website at www.counterfind.com (the “Website”).

1. Scope of This Privacy Policy

This Privacy Policy applies only to Personal Information collected through or in connection with the CounterFind Website, including when you:

visit or browse the Website;
submit a contact form or request a demonstration;
request information about CounterFind or our services;
subscribe to marketing or other communications; or
otherwise communicate with CounterFind through the Website.

This Privacy Policy does not govern data processed through CounterFind’s software platform or otherwise processed by CounterFind in providing services to its customers. The collection, use, processing, storage, security, and protection of data in connection with that platform and CounterFind’s customer services are governed by the applicable Subscription Agreement, any data processing addendum entered into with that customer, and other agreements between CounterFind and the applicable customer.

CounterFind’s software platform and enforcement services may involve information relating to online sellers, marketplace account holders, and website or domain registrants. To the extent CounterFind processes Personal Information on behalf of a customer in providing those services, CounterFind does so as a service provider or processor in accordance with the customer’s instructions and the applicable customer agreement, and that processing is not governed by this Website Privacy Policy.

If you are an individual seller or account holder with a question about an enforcement action or information processed in connection with one, please contact us at privacy@counterfind.com. Depending on the circumstances, we may direct your inquiry to the applicable customer or rights holder.

Your use of the Website is also subject to CounterFind’s Terms of Use.

2. Personal Information We Collect

Information You Provide to Us

We may collect Personal Information that you voluntarily provide through the Website, including:

name;
business email address;
telephone number;
company or organization;
job title;
mailing address;
information contained in messages, inquiries, or requests you submit to us; and
any other information you choose to provide.

For example, if you request a demonstration of CounterFind’s services or contact us through the Website, we may collect the information necessary to respond to your request and communicate with you.

Information Collected Automatically

When you use the Website, we may automatically collect certain technical and usage information, including:

IP address;
browser type and version;
device type;
operating system;
approximate geographic location;
referring website;
pages viewed;
links clicked;
date and time of access; and
other information about how you interact with the Website.

We use this information to operate and secure the Website, understand how visitors use it, troubleshoot issues, analyze Website performance, and improve our content and user experience.

3. Cookies and Website Analytics

CounterFind uses cookies and similar technologies to operate the Website, remember preferences, analyze Website traffic and performance, improve Website functionality, and better understand how visitors interact with our content.

Some cookies are necessary for the Website to function properly.

CounterFind may also use commercially available third-party website analytics services, including Google Analytics, to help measure Website traffic, usage, and performance.

CounterFind does not serve advertising on the Website and does not currently use advertising or retargeting technologies.

You can control cookies through your browser settings. Most browsers allow you to refuse or delete cookies, although disabling certain cookies may affect the functionality or performance of portions of the Website. You may also install Google’s browser opt-out add-on for Google Analytics, available at https://tools.google.com/dlpage/gaoptout.

Where required by applicable law, CounterFind will provide appropriate notice or choices regarding non-essential cookies and similar technologies.

If CounterFind materially changes the types of cookies, analytics services, advertising technologies, or similar technologies used on the Website, we will update this Privacy Policy or provide other appropriate notice as required by applicable law.

4. How We Use Personal Information

We may use Personal Information collected through the Website to:

operate, maintain, secure, and improve the Website;
respond to questions, inquiries, demonstration requests, and other communications;
provide information about CounterFind and our products and services;
communicate with prospective and existing customers;
send newsletters, marketing communications, or other information where permitted by applicable law;
understand how visitors use and interact with the Website;
measure and improve Website performance and effectiveness;
prevent fraud, misuse, security incidents, and other unauthorized activity;
comply with applicable laws, regulations, legal processes, and contractual obligations;
establish, exercise, or defend legal rights and claims; and
conduct other legitimate business activities consistent with the purposes described in this Privacy Policy.

Where applicable law requires a legal basis for processing Personal Information, CounterFind may rely on consent, performance of a contract or steps taken at your request prior to entering into a contract, compliance with legal obligations, and/or our legitimate business interests.

5. Marketing Communications

If you provide your contact information to CounterFind, we may use it to communicate with you regarding our products, services, company updates, events, or other information that may be relevant to your business.

You may opt out of promotional or marketing emails at any time by using the unsubscribe link contained in the applicable email or by contacting us.

Even if you opt out of marketing communications, we may continue to send communications that are necessary to respond to your requests or manage an existing business relationship.

6. How We Disclose Personal Information

CounterFind does not disclose Personal Information except as reasonably necessary to operate our Website and business, provide requested information or services, comply with legal requirements, or otherwise as described below.

Service Providers

We may disclose Personal Information to third-party vendors and service providers that assist us with services such as:

website hosting and infrastructure;
website analytics;
information technology and security;
customer relationship management;
email and communications;
marketing technology;
professional services; and
other business operations.

These providers are permitted to process Personal Information only as necessary to perform services for CounterFind and are subject to applicable contractual and legal obligations.

Professional Advisors

We may disclose Personal Information to attorneys, accountants, auditors, insurers, consultants, financial advisors, and other professional advisors where reasonably necessary for the services they provide to CounterFind.

Legal Requirements and Protection of Rights

We may access, preserve, or disclose Personal Information when we reasonably believe doing so is necessary to:

comply with applicable law, regulation, subpoena, court order, governmental request, or other legal process;
protect or enforce CounterFind’s rights or agreements;
investigate suspected fraud, misuse, security incidents, or unlawful activity; or
protect the rights, property, security, or safety of CounterFind, our employees, our customers, or others.

Business Transactions

Personal Information may be disclosed or transferred in connection with the evaluation, negotiation, financing, or completion of a merger, acquisition, investment, financing, restructuring, sale of assets, change of control, or similar corporate transaction involving CounterFind.

7. Sale or Sharing of Personal Information

CounterFind does not sell Personal Information in exchange for monetary consideration.

Certain privacy laws define terms such as “sale,” “sharing,” or “targeted advertising” more broadly and may apply those definitions to certain uses of cookies, analytics, advertising, or similar technologies.

CounterFind does not serve advertising on the Website and does not currently use advertising or retargeting technologies.

If CounterFind’s practices change in a manner that requires us to provide an opt-out from the sale or sharing of Personal Information, targeted advertising, or similar processing under applicable law, we will provide and honor the applicable opt-out methods, including legally recognized opt-out preference signals where required.

CounterFind does not currently respond to “Do Not Track” browser signals, for which there is no common industry standard.

8. Data Retention

CounterFind retains Personal Information collected through the Website only for as long as reasonably necessary for the purposes for which it was collected, including to respond to inquiries, maintain appropriate business records, manage prospective and existing business relationships, comply with legal or regulatory requirements, resolve disputes, and enforce our agreements.

Retention periods may vary based on the nature of the information, our relationship with you, and applicable legal requirements.

When Personal Information is no longer reasonably required, CounterFind may delete, anonymize, or otherwise dispose of it in accordance with our applicable policies and legal obligations.

9. Data Security

CounterFind maintains reasonable technical, administrative, and organizational safeguards designed to protect Personal Information against unauthorized access, acquisition, disclosure, alteration, misuse, loss, or destruction.

However, no Internet transmission, information system, or method of electronic storage can be guaranteed to be completely secure. Accordingly, CounterFind cannot guarantee the absolute security of information transmitted through or stored in connection with the Website.

10. Your Privacy Rights

Depending on where you reside and applicable law, you may have certain rights concerning your Personal Information.

These rights may include the right to:

request access to Personal Information we maintain about you;
request correction of inaccurate Personal Information;
request deletion of certain Personal Information;
obtain information regarding how we collect, use, or disclose Personal Information;
request a portable copy of certain Personal Information;
opt out of certain sales, sharing, targeted advertising, or profiling where applicable;
restrict or object to certain processing;
withdraw consent where processing is based on consent; and
appeal certain decisions regarding privacy requests where applicable.

These rights are subject to the requirements, limitations, and exemptions of applicable law.

CounterFind will not unlawfully discriminate against you for exercising an applicable privacy right.

To exercise an applicable privacy right, please contact us at privacy@counterfind.com.

We may take reasonable steps to verify your identity and authority before processing a request.

California Residents

California residents may have additional rights under the California Consumer Privacy Act, as amended (“CCPA”), to the extent the CCPA applies to CounterFind and the applicable Personal Information.

Depending on the circumstances, these rights may include rights to know, access, correct, or delete Personal Information and to opt out of certain sales or sharing of Personal Information.

If CounterFind is required to provide additional California-specific disclosures or methods for exercising rights, those disclosures and options will be made available through the Website.

European Economic Area and United Kingdom

If you are located in the European Economic Area or United Kingdom, applicable data-protection laws may provide additional rights concerning your Personal Information, including rights of access, correction, deletion, restriction, objection, and portability.

You may also have the right to withdraw consent where consent is the basis for processing and to lodge a complaint with the data-protection supervisory authority responsible for your jurisdiction.

11. International Transfers

CounterFind is based in the United States, and Personal Information collected through the Website may be processed and stored in the United States and other jurisdictions where CounterFind or its service providers operate.

If you access the Website from outside the United States, your Personal Information may be transferred to jurisdictions that have data-protection laws different from those in your jurisdiction.

If CounterFind determines that applicable law requires specific safeguards for a particular international transfer of Personal Information, CounterFind will implement an appropriate legally recognized transfer mechanism and will describe it in this Privacy Policy.

12. Third-Party Websites

The Website may contain links to third-party websites, social media platforms, or other online services.

CounterFind does not control the privacy practices of those third parties, and this Privacy Policy does not apply to information collected independently by them.

We encourage you to review the privacy policies of any third-party websites or services you visit.

13. Children’s Privacy

The CounterFind Website is intended for businesses and professional users and is not directed to children.

CounterFind does not knowingly collect Personal Information through the Website from anyone under 16 years of age.

If we become aware that we have collected Personal Information from a child in violation of applicable law, we will take reasonable steps to delete that information.

14. Changes to This Privacy Policy

CounterFind may update this Privacy Policy from time to time to reflect changes in our Website, business practices, technologies, or legal requirements.

When we update this Privacy Policy, we will revise the Effective Date displayed at the top of the Policy.

If required by applicable law, we will provide additional notice of material changes.

15. Contact Us

If you have questions about this Privacy Policy, CounterFind’s Website privacy practices, or would like to exercise an applicable privacy right, please contact us at:

CounterFind, Inc.

1920 McKinney Ave., 7th Floor

Dallas, Texas 75201

United States

Email: privacy@counterfind.com

Website: www.counterfind.com

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